OPTIMA Music Manager is a digital product operated by Vögeli Prod., Nydeggstalden 36, 3011 Bern, Switzerland (CHE-148.694.358).

Please read this Refund Policy carefully before making a purchase.

1. Digital Product Notice

OPTIMA Music Manager is a digital product delivered instantly after purchase. No physical goods are shipped.

By completing your purchase, you acknowledge that you are purchasing digital content.

2. 14-Day Refund Policy

We offer a 14-day refund period from the date of purchase.

If you are not satisfied with your purchase, you may request a refund within 14 days by contacting:

support@optima-music.com

Refund requests submitted after 14 days from the original purchase date will not be eligible.

3. How to Request a Refund

To request a refund, please email:

support@optima-music.com

Include:

• Your full name
  
• The email address used for purchase
  
• Your order confirmation (if available)
  

We aim to process eligible refund requests within a reasonable timeframe.

4. Refund Conditions

• Refunds apply only to first-time purchases.
  
• Refunds are processed to the original payment method used at checkout.
  
• Access to the product may be revoked after a refund is issued.
  
• Abuse of the refund policy (e.g., repeated purchases and refund requests) may result in refusal of future purchases.
  

5. Chargebacks

If you have an issue with your purchase, please contact us first at support@optima-music.com before initiating a chargeback.

Unauthorized chargebacks without prior contact may result in permanent restriction from future purchases.

6. Legal Rights

This Refund Policy does not limit any mandatory consumer rights applicable under Swiss law, EU consumer protection laws, or other applicable regulations.